Permian Basin Water Resources has partnered with Minol Inc. to handle all water billing, customer service and payment remittance. Minol is an experienced water billing management company with over 60 years of experience.

Contact our customer care center at 1-888-812-6268 between the hours of 8:00 am to 5:00 pm Monday through Friday. Outside of those hours you can receive automated account information when dialing in.

We require that you re-register for AutoPay to automatically deduct your monthly utility bill from your bank account. Previous automatic payment agreements are no longer valid, and payments will not be deducted from your account.

If you used online bill-pay to electronically submit payments you must DELETE your current bill payee information and CREATE a new online bill payee. You must enter your new account number and our updated remittance address. Payments made to the former address will not post to your current account, which could result in late fees and may result in service disconnection. Be sure to use your new 14-digit customer account number and verify the remittance address and zip code as found on your statement.

To stop your service, please contact our customer care center at 1-888-812-6268 and provide the date for which service should be stopped. You will also need to provide us with a forwarding address for your last bill. Please note you cannot request that service be stopped for a prior date.

To start service, please complete and submit an application, which can be found online under “Forms” at PBWR.myUtilityDirect.com. Your application will be processed based upon your requested start date. Once your application has been processed you will receive an email from PBWR@myUtilityDirect.com that will provide you with your account details.

Bills are sent to customers on a monthly basis.

There are several ways to pay your bill:

• Online: pbwr.myutilitydirect.com
• Phone: call 888-812-6268
• Mail:

  Permian Basin Water Resources
  PO Box 201484
  Dallas, TX 75320-1484
• Local:

  For check or money order drop off please do so at the following address:
  2409 South County Road 1110
  Midland, TX 79706
  Include your payment method and payment coupon and return in the supplied return envelope.
• AutoPay: Register your account for automatic draft payments from your bank account.
• Online Bill Pay: Sign up through your bank’s website to pay your bill electronically.

Payments are due 16 days after the statement date. If your payment is not received on or before the due date, a late fee of ten percent (10 %) will be assessed and applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees.

Please contact us at 1-888-812-6268 to find out if you qualify for a payment plan.

You can visit pbwr.myutilitydirect.com and register for online access to your account. To register your account you will need to know your 14-digit account number along with either the registration code found on your statement or the numerical portion of your street address.

Yes. Visit us online at pbwr.myutilitydirect.com to register your account for eStatement notifications. You will receive a notification and a link to view your account each time a new statement is available.

If you have registered your account online, you can access and edit your billing information from within your account. You may also contact our customer care center at 1-888-812-6268 and speak with an agent.

Please remit all payments to:

If you live in Greenwood, our bill is only for your water. All other customers are billed for both Water and Wastewater charges.