Customer FAQs
Permian Basin Water Resources has partnered with Minol Inc. to handle all water billing, customer service and payment remittance. Minol is an experienced water billing management company with over 60 years of experience.
Contact our customer care center at 1-888-812-6268 between the hours of 8:00 am to 5:00 pm Monday through Friday. Outside of those hours, you can receive automated account information over the phone.
To stop your service:
Please contact our customer care center at 1-888-812-6268 or by email at PBWR@myUtilityDirect.com
Provide the date that you will no longer need service.
Please note that your request cannot be for a prior date and should not be made more than 5 business days in advance.

You must provide a forwarding mailing address where your final bill will be mailed.

To start service:
Please complete and submit an application.
Note: Requests to start service cannot be made more than five business days in advance.
Once your application processes, you will receive an email containing your account information and online registration information.
Applications received prior to 3:00 PM will process on the same business day.
If you do not receive an automated email with account information, please check your Spam or Junk folders.
Bills are sent to customers on a monthly basis.
There are several ways to pay your bill:
  • Online: pbwr.myutilitydirect.com
  • Phone: call 888-812-6268
  • Mail:
    Permian Basin Water Resources
    PO Box 201484
    Dallas, TX 75320-1484
  • Local:
    For check or money order drop off please do so at the following address:
    2409 South County Road 1110
    Midland, TX 79706
    Include your payment method and payment coupon and return in the supplied return envelope.
  • AutoPay: Register your account for automatic draft payments from your bank account.
  • Online Bill Pay: Sign up through your bank’s website to pay your bill electronically.
Payments are due 16 days after the statement date. If your payment is not received on or before the due date, a late fee of ten percent (10 %) will be assessed and applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees.
Please contact us at 1-888-812-6268 to find out if you qualify for a payment plan.
You can visit pbwr.myutilitydirect.com and register for online access to your account. To register your account you will need to know your 14-digit account number along with either the registration code found on your statement or the numerical portion of your street address.
Yes. Visit us online at pbwr.myutilitydirect.com to register your account for eStatement notifications. You will receive a notification and a link to view your account each time a new statement is available.
If you have registered your account online, you can access and edit your billing information from within your account. You may also contact our customer care center at 1-888-812-6268 and speak with an agent.
Please remit all payments to:
Permian Basin Water Resources (Park Water Company or Greenwood Water Corporation)
PO Box 201484
Dallas, TX 75320-1484
If you live in Greenwood, you are billed for water. All other customers are billed for both Water and Wastewater charges.
The purpose of a customer service inspection is to identify the presence of potential sources of contamination or illegal lead plumbing materials.
Inspectors will certify that there are no cross-connections between potable and non-potable water supply lines. It also verifies that no lead pipes or solder was used.
An inspection must occur in any of these situations:
  • When there is new construction.
  • When there is plumbing work that requires a permit and involves a major modification made by the private water owner.
  • When certain household modifications are being made that do not require a permit but that nevertheless require a customer service inspection. Examples of this would include, remodeling or expansion of plumbing or water-using devices, a customer requested larger size meter installation, drilling of a private well or the installation of a rainwater harvesting system.
  • When the water supplier believes that a cross-connection or other potential contamination hazard exists
Under Texas law -30 TAC 290.46(j)- a customer service inspection is required for each connection before continuous water service can be provided.
Customer service inspections may be performed only by the following licensed professionals:
  • Plumbing inspectors and water supply protection specialists licensed by the Texas State Board of Plumbing Examiners (TSBPE)
  • Customer service inspectors licensed by the TCEQ.
After an inspection, the customer gets a copy of the customer service inspection certificate; the original must be kept by the water system for 10 years.
The homebuilder or home buyer is required to provide the inspection certification.
Whomever is responsible for installing the plumbing that requires inspection. In most cases this would be the home builder, however if the homebuilder has not provided a customer service inspection prior to the house being bought, it becomes the homeowners responsibility to submit the customer service inspection form.
Once a home buyer takes ownership of a home, they have thirty (30) days to submit the customer service inspection or a service disconnection will occur until the inspection is complete and submitted. However if there is a delay for the home owner obtaining the form they may call into our customer service number to request an extension of disconnection.
Email customer service inspection form to pbwr@myutilitydirect.com, please include your account number and Customer Service Inspection Form in the Subject line.
Go to: https://www.tceq.texas.gov/ and search for Customer Service Inspection.
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